Publication Details

A. G. Owen & P. D. Samsa, Southern suburbs integrated case management: year one report (Centre for Health Service Development, University of Wollongong, 2011). http://ahsri.uow.edu.au/content/groups/public/@web/@chsd/documents/doc/uow098017.pdf

Link to publisher version (URL)

Australian Health Services Research Institute


The goal of the SS ICM project is to provide integrated case management across NSW Government and non-government human service agencies, with Local and Australian Government involvement to contribute to the well-being of families with multiple and/or complex needs who have exhausted other avenues of support.

The coverage of the project includes one of Wollongong's six substantial public housing estates which exhibit significant concentrations of households with complex issues. The coverage for SS ICM is the Wollongong 2502 post code area. The selection criteria focus the project's efforts on families with significant and recurring issues of domestic violence, children at risk, housing insecurity and criminal justice issues.

The project, while small in scale (limited to 10 families within a small geographic area), is strategic in its aims, and managed within the NSW Government's Regional Coordination Program. Its first year has focussed on refining the selection criteria and testing the abilities of the local service system, through the interagency model, to respond in a flexible and coherent way to the needs of the families.