Year
2009
Degree Name
Doctor of Philosophy
Department
School of Information Systems and Technology, Faculty of Informatics
Recommended Citation
Alhujran, Omar, Determinants of e-government services adoption in developing countries: a field survey and a case study, Doctor of Philosophy thesis, School of Information Systems and Technology, Faculty of Informatics, University of Wollongong, 2009. https://ro.uow.edu.au/theses/1998
Abstract
The rapid growth of investment in public service delivery through e-government has drawn attention to research on this area. However, both governments and academic researchers recognise the problem of low-level adoption of e-government services among citizens; the common problem in both developed and developing countries. E-government adoption, unlike most of IT adoption by employees in private-sector organizations, is voluntary and occurs often in turbulent social-political environments. Therefore, the problem needs to be addressed comprehensively from technological, social, political, and cultural perspectives. However, e-government adoption research currently lacks a comprehensive conceptual framework for explaining citizen adoption of e-government services. To fill this gap, this study extends the Technology Acceptance Model (TAM) (Davis et al., 1989) by adding a set of social, political, and cultural constructs that are derived from different research literatures: government trustworthiness, perceived public value e-government programs, and national culture dimensions.
The extended model is then tested using multiple research methods: a large-scale, multi-site questionnaire survey of 335 Jordanian citizens, and case study interviews with e-government officials. Structural equation modelling and regressions analysis results indicate that citizen attitude towards using e-government services is the most significant determinant of citizen intention to use e-government services. Moreover, citizen attitude, in turn, is jointly determined by citizen belief: perceived usefulness and perceived ease of use of an e-government service. These results provide new evidence for considering the attitude construct to study citizen adoption of e-government services which is voluntary in nature. Importantly, the results also suggest the importance of perceived public value as a significant determinant of the citizen’s belief. Furthermore, the results show strong evidence of a positive relationship between trustworthiness and citizen belief. Research limitations and future directions as well as managerial implications are also discussed.
02Whole.pdf (4409 kB)
Unless otherwise indicated, the views expressed in this thesis are those of the author and do not necessarily represent the views of the University of Wollongong.