Publication Details

Wright, A. C. (2007). Availability and accessibility of social services in areas with high rates of child maltreatment referrals. Alameda County Violence Prevention Initiative (pp. 1-11). Unites States: University of California, Berkeley.


The Another Road to Safety (ARS) program, an alternative response intervention, is targeted to zip codes with the highest rates of child abuse and neglect reporting in Alameda County. This program takes a new approach in child welfare by attempting to intervene with families early, to prevent future incidence and escalation of child maltreatment. Families who are reported to the Alameda County hotline are referred to the ARS program if they meet the following criteria: screened as no investigation need (i.e., low risk); child age 0-5 or a pregnant mother in the home; and residence in certain designated zip codes in East Oakland, West Oakland, or South Hayward. The success of alternative/differential response relies upon the availability and accessibility of services in neighborhoods, to which families will be linked. From qualitative interviews with ARS program staff, it is clear that the neighborhood context plays a major role in the provision of ARS services with regard to the unique array of resources in each neighborhood. This sub-study seeks to illuminate the resource availability and accessibility in ARS neighborhoods and how these factors may affect the outcomes of ARS services. The research question to be answered is: What is the availability and accessibility of services in Alameda County neighborhoods with high rates of reported child maltreatment and substantiated child maltreatment? Analysis was conducted at two levels: zip code level, because services are targeted by zip code; and census tract level, because this geographic designation may more closely resemble what people consider to be their neighborhoods.