How staff surveys have prompted improvements on the wards
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An ongoing survey tool, the Person Centred Nursing Index (PCNI), measures factors that affect nurses' job satisfaction. Results can be used to improve work environment and patient-centred care. This article describes how establishing the survey requires co-operation between managers overseeing the project and ward-based nurse leaders. It explores two examples of how nurse leaders have used the information to gain insight into how staff perceive their work and to address concerns raised.