How staff surveys have prompted improvements on the wards

Authors

Chris White, Sydney Children's Hospitals Network
Valerie J. Wilson, Sydney Children's Hospitals Network, University of Technology SydneyFollow

RIS ID

117406

Publication Details

White, C. & Wilson, V. (2013). How staff surveys have prompted improvements on the wards. Nursing Management, 20 (1), 26-30.

Link to publisher version (URL)

Lippincott Williams & Wilkins

Abstract

An ongoing survey tool, the Person Centred Nursing Index (PCNI), measures factors that affect nurses' job satisfaction. Results can be used to improve work environment and patient-centred care. This article describes how establishing the survey requires co-operation between managers overseeing the project and ward-based nurse leaders. It explores two examples of how nurse leaders have used the information to gain insight into how staff perceive their work and to address concerns raised.