Key psychological factors that affect uptake and use of web-based services
Hennessy, D., Divett, M. and Henderson, R. (2005). Key psychological factors that affect uptake and use of web-based services. In R. W. Proctor and K. L. Vu (Eds.), Handbook of human factors in Web design (pp. 573-594). Mahwah, New Jersey, USA: Lawrence Erlbaum Associates Inc..
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