Location
iC - SBS Teaching Facility
Start Date
1-10-2010 3:00 PM
End Date
1-10-2010 3:30 PM
Description
This paper discusses the key factors behind customer satisfaction and compares them to SERVQUAL. The paper attempts to identify if outsourcing is a key indicator in a consumers’ satisfaction level and details how the researcher will answer this question.
COinS
Oct 1st, 3:00 PM
Oct 1st, 3:30 PM
Does the Outsourcing of customer Service Call Centres within Financial Institutions Influence Customer Satisfaction?
iC - SBS Teaching Facility
This paper discusses the key factors behind customer satisfaction and compares them to SERVQUAL. The paper attempts to identify if outsourcing is a key indicator in a consumers’ satisfaction level and details how the researcher will answer this question.