University Library

The University of Wollongong Library aims to be recognised as a knowledge resource centre of distinction, integral to the achievement of the University's research, teaching and learning goals. The organisation fosters staff to become innovative information specialists, skilled in providing exceptional service, customised to meet individual needs and preferences. The list of publications on this site reflects staff development outcomes in those areas. A more detailed list of Library-related publications is provided here.

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Papers from 2014

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What's on the telly? Streaming the archives to new audiences, Michael Organ and Rebecca Daly

Papers from 2013

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Heresy or innovation? Transforming culture and service for impact, Rebecca Daly and Lisa M. McIntosh

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Wollongong in Posters: Art on a Telegraph Pole [Catalogue], Rebecca Daly, Michael K. Organ, and Pia Petrie

Papers from 2012

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Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement, Brian Cox and Margie Jantti

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Leadership competencies: a reference point for development and evaluation, Margie Jantti and Nick Greenhalgh

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"out of the shadows" ..... Strategic development of an institutional repository, Michael K. Organ

Papers from 2011

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Enhancing the Student Experience for Transitioning Students, Lynda Cooper

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A new perspective on client service: From on-the-job to structured competency based training. The University of Wollongong Library experience, a descriptive case study, Donna Dee, Cathy Messer, and Beth Peisley

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Measuring the value of library resources and student academic performance through relational datasets, Margie H. Jantti and Brian Cox

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Leadership competencies: a reference point for development and evaluation (case study), Margie H. Jantti and Nick Greenhalgh

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Developing our careers, transforming ourselves: the UOW new professionals network, Kristy Newton, Jennifer McLean, Kimberley Williams, Amy Hardy, and Melanie Thompson

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Improving Access to Underground Coal Operators’ Conference Papers, Michael K. Organ, Naj Aziz, and Jan Nemcik

Papers from 2010

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Online education program for transitioning students, Lynda Cooper

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Leveraging research quality assessment exercises to increase repository content - an Australian case study, Michael K. Organ

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Research Online: achieving success, Michael K. Organ

Papers from 2009

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Research Online: Digital Commons as a Publishing Platform at the University of Wollongong, Australia, Rebecca Daly and Michael K. Organ

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Client service: competencies and communication, Donna Dee

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One-stop repository shop for University of Wollongong, Michael K. Organ

Papers from 2008

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Far from common: innovative approaches to designing information rich learning and research spaces, Helen E. Mandl and Margie H. Jantti

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Supporting literacy and learning - on and off campus, Fran Pinkerton and Claire Collett

Papers from 2007

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Major changes lead to customer satisfaction at Wollongong Uni, Margie H. Jantti and Claire Collett

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Measurement and milestones - sustaining improvement, Margie H. Jantti and Felicity McGregor

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Outsourcing open access: Digital Commons at the University of Wollongong, Australia, Helen E. Mandl and Michael K. Organ

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Wollongong: from bunker to beauty, Felicity McGregor

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Light from the tunnel: collecting the archives of business and labour at the Australian National University, 1953-2003 (Review), Michael K. Organ

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Obtaining library qualifications via workplace certification: an innovative professional development program to inform and inspire library staff, Carolyn Werner

Papers from 2006

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The University of Wollongong Library Professional Cadetship Experience: Developing the Skills for a Career in Librarianship, Rebecca Daly

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Assessing the service needs and expectations of customers – no longer a mystery, Margie H. Jantti

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Download statistics - what do they tell us? The example of research online, the open access institutional repository at the University of Wollongong, Australia, Michael K. Organ

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University of Wollongong Library preparing recent graduates for a professional career in librarianship, Lynne Wright and Jo-anne Lombardi

Papers from 2005

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Developing a culture that values the need for assessment and continuous improvement: the growth of a learning organisation, Margie H. Jantti

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Quality, Service, Excellence: a decade of quality, Margie H. Jantti

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High level learning by design: the nuts and bolts of assessment and evaluation in a Doctorate of Business Administration program, S. M. Lipu and A. Hill

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Exploring the mystery of service satisfaction, Felicity McGregor

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Information-based websites, Alison Norris

Submissions from 2004

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A web environment linking university teaching strategies with graduate attributes, Garry Hoban, Geraldine E. Lefoe, Bronwyn James, Sue Curtis, Mary Kaidonis, Muhammad Hadi, Suzanne Lipu, Chris McHarg, and Robbie Collins

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Excellent Libraries: A Quality Assurance Perspective, Felicity McGregor

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Quality management/change management: two sides of the same coin?, Felicity McGregor

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Integrating Information Literacy Into Curriculum Assessment Practice: An Informatics Case Study, Annette M. Meldrum and H. Tootell

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Indicators of Journal Quality, Lucia Tome and S. Lipu

Papers from 2003

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Online Introduction to Information Literacy: Ticking that box or Embedding that attribute??, Robbie Collins and A. Hill

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Measuring what we do, Kim James

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Benchmarking with the best, Felicity McGregor

Papers from 2002

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Minding your own business: can a business excellence framework translate to the education sector? , Margie H. Jantti

Papers from 2001

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Keeping our Academics on the Cutting Edge: The Academic Outreach Program at the University of Wollongong Library, Suzanne M. Lipu and Elizabeth H. Peisley

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Inside, outside and upside down, Felicity McGregor

Papers from 2000

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Investing in People to develop the Ideal Culture, Margie H. Jantti

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Investors in People, Felicity McGregor

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Performance measures, benchmarking and value, Felicity McGregor

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History and heritage: change and adaptation, Michael K. Organ

Papers from 1999

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Integrating information literacies into an undergraduate nursing programme, M. C. Wallace, Allison Shorten, Patrick Crookes, C. McGurk, and C. Brewer

Papers from 1998

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Introduction to benchmarking: industrial tourism or a tool for continuuos improvement, Lorraine Denny, Margie H. Jantti, and Tracie Rice

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Equipped for Teaching: Sharing Strategies for Developing Librarians’ Skills, Helen E. Mandl and Susan Jones

Papers from 1997

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Quality Assessment - combating complacency, Felicity McGregor

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'Netrification': internet infiltration of a university library, Michael K. Organ

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Academic Library Seating: A Survey of Usage, with Implications for Space Utilisation, Michael K. Organ and Margie H. Jantti

Papers from 1996

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Using statistics for database management in an academic library, P. Hyland and Lynne Wright

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Surfing the Internet and Academic Research: What Use for Historians?, Michael K. Organ and Catriona McGurk

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Surfing the internet: electronic library and archival resources for historians, Michael K. Organ and Catriona McGurk

Papers from 1992

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New Age Cooperation: The Effect of Technology on Library Cooperation, John Shipp and Neil Cairns

Papers from 1990

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CD ROM and access to information in academic libraries, Carole Alcock