The University of Wollongong Library aims to be recognised as a knowledge resource centre of distinction, integral to the achievement of the University's research, teaching and learning goals. The organisation fosters staff to become innovative information specialists, skilled in providing exceptional service, customised to meet individual needs and preferences. The list of publications on this site reflects staff development outcomes in those areas. A more detailed list is provided here.
Papers from 2012
Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement, Brian Cox and Margie Jantti
Leadership competencies: a reference point for development and evaluation, Margie Jantti and Nick Greenhalgh
Papers from 2011
Enhancing the Student Experience for Transitioning Students, Lynda Cooper
A new perspective on client service: From on-the-job to structured competency based training. The University of Wollongong Library experience, a descriptive case study, Donna Dee, Cathy Messer, and Beth Peisley
Measuring the value of library resources and student academic performance through relational datasets, Margie H. Jantti and Brian Cox
Leadership competencies: a reference point for development and evaluation (case study), Margie H. Jantti and Nick Greenhalgh
Developing our careers, transforming ourselves: the UOW new professionals network, Kristy Newton, Jennifer McLean, Kimberley Williams, Amy Hardy, and Melanie Thompson
Improving Access to Underground Coal Operators’ Conference Papers, Michael K. Organ, Naj Aziz, and Jan Anton Nemcik
Papers from 2010
Online education program for transitioning students, Lynda Cooper
Leveraging research quality assessment exercises to increase repository content - an Australian case study, Michael K. Organ
Research Online: achieving success, Michael K. Organ
Papers from 2009
Research Online: Digital Commons as a Publishing Platform at the University of Wollongong, Australia, Rebecca Daly and Michael K. Organ
Client service: competencies and communication, Donna Dee
One-stop repository shop for University of Wollongong, Michael K. Organ
Papers from 2008
Far from common: innovative approaches to designing information rich learning and research spaces, Helen E. Mandl and Margie H. Jantti
Supporting literacy and learning - on and off campus, Fran Pinkerton and Claire Collett
Papers from 2007
Major changes lead to customer satisfaction at Wollongong Uni, Margie H. Jantti and Claire Collett
Measurement and milestones - sustaining improvement, Margie H. Jantti and Felicity McGregor
Outsourcing open access: Digital Commons at the University of Wollongong, Australia, Helen E. Mandl and Michael K. Organ
Wollongong: from bunker to beauty, Felicity McGregor
Light from the tunnel: collecting the archives of business and labour at the Australian National University, 1953-2003 (Review), Michael K. Organ
Obtaining library qualifications via workplace certification: an innovative professional development program to inform and inspire library staff, Carolyn Werner
Papers from 2006
The University of Wollongong Library Professional Cadetship Experience: Developing the Skills for a Career in Librarianship, Rebecca Daly
Assessing the service needs and expectations of customers – no longer a mystery, Margie H. Jantti
Download statistics - what do they tell us? The example of research online, the open access institutional repository at the University of Wollongong, Australia, Michael K. Organ
University of Wollongong Library preparing recent graduates for a professional career in librarianship, Lynne Wright and Jo-anne Lombardi
Papers from 2005
Developing a culture that values the need for assessment and continuous improvement: the growth of a learning organisation, Margie H. Jantti
Quality, Service, Excellence: a decade of quality, Margie H. Jantti
High level learning by design: the nuts and bolts of assessment and evaluation in a Doctorate of Business Administration program, Suzanne M. Lipu and A. Hill
Exploring the mystery of service satisfaction, Felicity McGregor
Information-based websites, Alison Norris
Submissions from 2004
A web environment linking university teaching strategies with graduate attributes, G. Hoban, Geraldine E. Lefoe, B. James, S. Curtis, M. Kaidonis, M. Hadi, S. Lipu, C. McHarg, and Robbie Collins
Excellent Libraries: A Quality Assurance Perspective, Felicity McGregor
Quality management/change management: two sides of the same coin?, Felicity McGregor
Integrating Information Literacy Into Curriculum Assessment Practice: An Informatics Case Study, Annette M. Meldrum and H. Tootell
Indicators of Journal Quality, Lucia Tome and S. Lipu
Papers from 2003
Online Introduction to Information Literacy: Ticking that box or Embedding that attribute??, Robbie Collins and A. Hill
Measuring what we do, Kim James
Benchmarking with the best, Felicity McGregor
Papers from 2002
Minding your own business: can a business excellence framework translate to the education sector? , Margie H. Jantti
Papers from 2001
Keeping our Academics on the Cutting Edge: The Academic Outreach Program at the University of Wollongong Library, Suzanne M. Lipu and Elizabeth H. Peisley
Inside, outside and upside down, Felicity McGregor
Papers from 2000
Investing in People to develop the Ideal Culture, Margie H. Jantti
Investors in People, Felicity McGregor
Performance measures, benchmarking and value, Felicity McGregor
History and heritage: change and adaptation, Michael K. Organ
Papers from 1999
Integrating information literacies into an undergraduate nursing programme, M. C. Wallace, A. Shorten, P. A. Crookes, C. McGurk, and C. Brewer
Papers from 1998
Introduction to benchmarking: industrial tourism or a tool for continuuos improvement, Lorraine Denny, Margie H. Jantti, and Tracie Rice
Equipped for Teaching: Sharing Strategies for Developing Librarians’ Skills, Helen E. Mandl and Susan Jones
Papers from 1997
Quality Assessment - combating complacency, Felicity McGregor
'Netrification': internet infiltration of a university library, Michael K. Organ
Academic Library Seating: A Survey of Usage, with Implications for Space Utilisation, Michael K. Organ and Margie H. Jantti
Papers from 1996
Using statistics for database management in an academic library, Peter Hyland and Lynne Wright
Surfing the Internet and Academic Research: What Use for Historians?, Michael K. Organ and Catriona McGurk
Surfing the internet: electronic library and archival resources for historians, Michael K. Organ and Catriona McGurk
Papers from 1992
New Age Cooperation: The Effect of Technology on Library Cooperation, John Shipp and Neil Cairns
Papers from 1990
CD ROM and access to information in academic libraries, Carol A. Alcock
