Papers from 2009
Research Online: Digital Commons as a Publishing Platform at the University of Wollongong, Australia, R. Daly and M. K. Organ
Client service: competancies and communication, D. Dee
One-stop repository shop for University of Wollongong, M. K. Organ
Papers from 2008
Far from common: innovative approaches to designing information rich learning and research spaces, H. E. Mandl and M. H. Jantti
Supporting literacy and learning - on and off campus, F. Pinkerton and C. Collett
Papers from 2007
Major changes lead to customer satisfaction at Wollongong Uni, M. H. Jantti and C. Collett
Measurement and milestones - sustaining improvement, M. H. Jantti and F. McGregor
Outsourcing open access: Digital Commons at the University of Wollongong, Australia, H. Mandl and M. K. Organ
Wollongong: from bunker to beauty, F. McGregor
Papers from 2006
Assessing the service needs and expectations of customers – no longer a mystery, M. H. Jantti
University of Wollongong Library preparing recent graduates for a professional career in librarianship, L. Wright and J. Lombardi
Papers from 2005
Developing a culture that values the need for assessment and continuous improvement: the growth of a learning organisation, M. H. Jantti
Quality, Service, Excellence: a decade of quality, M. H. Jantti
High level learning by design: the nuts and bolts of assessment and evaluation in a Doctorate of Business Administration program, S. Lipu and A. Hill
Exploring the mystery of service satisfaction, F. McGregor
Information-based websites, A. Norris
Papers from 2004
A web environment linking university teaching strategies with graduate attributes, G. Hoban, G. Lefoe, B. James, S. Curtis, M. Kaidonis, M. Hadi, S. Lipu, C. McHarg, and R. Collins
Excellent Libraries: A Quality Assurance Perspective, F. McGregor
Quality management/change management: two sides of the same coin?, F. McGregor
Integrating Information Literacy Into Curriculum Assessment Practice: An Informatics Case Study, A. M. Meldrum and H. Tootell
Indicators of Journal Quality, L. Tome and S. Lipu
Papers from 2003
Online Introduction to Information Literacy: Ticking that box or Embedding that attribute??, R. Collins and A. Hill
Measuring what we do, K. James
Benchmarking with the best, F. McGregor
Papers from 2002
Minding your own business: can a business excellence framework translate to the education sector? , M. H. Jantti
Papers from 2001
Keeping our Academics on the Cutting Edge: The Academic Outreach Program at the University of Wollongong Library, S. M. Lipu and E. H. Peisley
Inside, outside and upside down, F. McGregor
Papers from 2000
Investing in People to develop the Ideal Culture, M. H. Jantti
Investors in People, F. McGregor
Performance measures, benchmarking and value, F. McGregor
History and heritage: change and adaptation, M. K. Organ
Papers from 1999
Integrating information literacies into an undergraduate nursing programme, M. C. Wallace, A. Shorten, P. A. Crookes, C. McGurk, and C. Brewer
Papers from 1998
Introduction to benchmarking: industrial tourism or a tool for continuuos improvement, L. Denny, M. H. Jantti, and T. Rice
Equipped for Teaching: Sharing Strategies for Developing Librarians’ Skills, H. Mandl and S. Jones
Papers from 1997
Quality Assessment - combating complacency, F. McGregor
'Netrification': internet infiltration of a university library, M. K. Organ
Academic Library Seating: A Survey of Usage, with Implications for Space Utilisation, M. K. Organ and M. H. Jantti
Papers from 1996
Using statistics for database management in an academic library, P. Hyland and L. Wright
Surfing the Internet and Academic Research: What Use for Historians?, M. K. Organ and C. McGurk
Surfing the internet: electronic library and archival resources for historians, M. K. Organ and C. McGurk
Papers from 1992
New Age Cooperation: The Effect of Technology on Library Cooperation, J. Shipp and N. Cairns
Papers from 1990
CD ROM and access to information in academic libraries, C. A. Alcock