Document Type

Conference Paper

Publication Date


Publication Details

This conference paper was originally published as Hill, A., Hill, R. and Moore, S.,Product Evaluation in a Social Marketing and Community Development Context: A Case Study, Partnerships, Proof and Practice - International Nonprofit and Social Marketing Conference 2008, University of Wollongong, 15-16 July 2008.


We provide a case study of product evaluation for social marketing undertaken specifically within a ‘community development’ context. Starting Points is a highly differentiated not-for-profit development program targeting parents/caregivers of 0 – 4 year olds. The service ‘product’ evaluated is essentially the enhancement of ‘parental confidence’ achieved through participation in community based programs which are both marketed and delivered by peer facilitators. The paper locates such evaluation within the program evaluation and marketing audit literatures, describes the research design, and reports preliminary empirical results. These suggest the Starting Points product is perceived by participant parents and their partners as resulting in significant increases in parental confidence, sustained well past the immediate post participation period. These results provide one critical empirical element of a thorough product evaluation, itself a step towards a thorough-going social marketing auditing process applicable within a community development context.