Title

Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain

RIS ID

32055

Publication Details

Bendavid, Y., Lefebvre, E., Lefebvre, L. & Fosso Wamba, S. (2009). Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain. Information Systems and e-Business Management, 7 (1), 1-20.

Abstract

This paper attempts to track key performance indicators in order to assess the impacts of RFID technology in a five layer supply chain in the utility sector. Findings point to some performance improvements especially when RFID enables more integrated and more collaborative B-to-B e-commerce solutions. The research design involves multiple units and levels of analysis, and relies on diverse data collection methods and generates a vast amount of data. The concept of a living laboratory proved to be an insightful approach for exploring issues related to inter-company connectedness and relationship management.

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Link to publisher version (DOI)

http://dx.doi.org/10.1007/s10257-008-0092-2