A re-distributed knowledge management framework in help desk
Nelson K. Y. LeungFollow
Leung, N. (2012). A re-distributed knowledge management framework in help desk. In D. Schwartz & D. Te'eni (Eds.), Organizational learning and knowledge : concepts, methodologies, tools and applications (pp. 1374-1381). Hershey, PA: Business Science Reference.
Please refer to publisher version or contact your library.
Associate Professor Katina Michael
Dr Byron W. Keating
Service design, service innovation, service consumption, service operations, service marketing, and technology infused service delivery
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