A re-distributed knowledge management framework in help desk
Nelson K. Y. LeungFollow
Leung, N. (2012). A re-distributed knowledge management framework in help desk. In D. Schwartz & D. Te'eni (Eds.), Organizational learning and knowledge : concepts, methodologies, tools and applications (pp. 1374-1381). Hershey, PA: Business Science Reference.
Please refer to publisher version or contact your library.
Associate Professor Katina Michael
Professor Aditya K. Ghose
Supply chain management and optimisation. Constraint programming within business process management including the current ‘greening’ issue of climate change
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