Title

A re-distributed knowledge management framework in help desk

Document Type

Book Chapter

Publication Details

Leung, N. (2012). A re-distributed knowledge management framework in help desk. In D. Schwartz & D. Te'eni (Eds.), Organizational learning and knowledge : concepts, methodologies, tools and applications (pp. 1374-1381). Hershey, PA: Business Science Reference.

RIS ID

38556

Please refer to publisher version or contact your library.

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Link to publisher version (DOI)

http://dx.doi.org/10.4018/978-1-59904-931-1.ch132