A re-distributed knowledge management framework in help desk
Nelson K. Y. LeungFollow
Leung, N. (2012). A re-distributed knowledge management framework in help desk. In D. Schwartz & D. Te'eni (Eds.), Organizational learning and knowledge : concepts, methodologies, tools and applications (pp. 1374-1381). Hershey, PA: Business Science Reference.
Please refer to publisher version or contact your library.
Professor Joe F. Chicharo
Business strategy & performance
Dr Byron W. Keating
Service design, service innovation, service consumption, service operations, service marketing, and technology infused service delivery
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