A re-distributed knowledge management framework in help desk
Nelson K. Y. LeungFollow
Leung, N. (2012). A re-distributed knowledge management framework in help desk. In D. Schwartz & D. Te'eni (Eds.), Organizational learning and knowledge : concepts, methodologies, tools and applications (pp. 1374-1381). Hershey, PA: Business Science Reference.
Please refer to publisher version or contact your library.
Professor Jiangtao Xi
Dr Samuel Fosso Wamba
IT (e.g., RFID technology) impact on business process, business value of IT(e.g., RFID technology), supply chain optimisation.
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