An Analysis of Consumer Complaints about Social Marketing Advertisements in Australia and New Zealand

Authors

Sandra C. Jones, University of WollongongFollow
Katherine van Putten, University of WollongongFollow

RIS ID

24054

Publication Details

Jones, S. C. & van Putten , K. (2008). An Analysis of Consumer Complaints about Social Marketing Advertisements in Australia and New Zealand. Journal of Nonprofit and Public Sector Marketing, 20 (1), 97-117.

Abstract

While social marketers are rarely targeted in discussions of the ethics of advertising, we are increasingly becoming aware of the importance of ensuring that social marketing messages are developed and conveyed in an ethical fashion. The article reviews complaints made by members of the general public in Australia and New Zealand to the advertising regulatory bodies in those two countries for the five years 2000–2004; examining the number, type, and nature of these complaints – including the categories of advertising, and the types of appeals, which generate complaints from the general public in both countries. We find that, as for commercial advertising, there is a need for further research to explore “community standards” in relation to social marketing messages; and that there is a clear need for social marketers to consider consumer attitudes towards advertising when developing communication strategies and messages.