Document Type
Journal Article
RIS ID
26618
Citation
Massingham, Peter, 2008, Measuring the impact of knowledge loss: more than ripples on a pond?, Management Learning, 39(5), 541-560.
http://ro.uow.edu.au/era/647
Abstract
The impact of knowledge loss on an organization is a largely unexplored area of strategic management. This article reports the findings from an in-depth case study of an organization within the Australian Department of Defence, which suggest that lost human capital may produce decreased organizational output and productivity; lost social capital may reduce organizational memory; lost structural capital may diminish organizational learning; and lost relational capital may produce disrupted external knowledge flows. The study contributes a conceptual framework that measures the impact of knowledge loss on surviving employees.