Sharma, Rajeev and Yetton, Philip, 2007, The Contingent Effects of Training, Technical Complexity and Task Interdependence on Successful Information Systems Implementation, MIS quarterly : management information systems, 31(2), 219-238.
Research has investigated the main effect of training on information systems implementation success. However, empirical support for this model is inconsistent. We propose a contingent model in which the effect of training on IS implementation success is a function of technical complexity and task interdependence. A meta-analysis of the literature finds strong support for the model, explaining the inconsistent findings reported in the literature. Implications for theory and practice are discussed.