Title

All hands on deck to tweet #sandy: Networked governance of citizen coproduction in turbulent times

RIS ID

116682

Publication Details

Chatfield, A. & Reddick, C. (2017). All hands on deck to tweet #sandy: Networked governance of citizen coproduction in turbulent times. Government Information Quarterly, Online First 1-14.

Abstract

While citizens previously took a back seat to government, citizen coproduction of disaster risk communications through social media networks is emerging. We draw on information-processing, citizen coproduction, and networked governance theories to examine the governance and impact of networked interactions in the following question: When government's capacity in information-processing and communication is overwhelmed by unfolding disasters, how do government and citizens coproduce disaster risk communications? During the Hurricane Sandy, we collected 132,922 #sandy tweets to analyze the structure and networked interactions using social network analysis. We then conducted case study of the government's social media policy governance networks. Networked citizen interactions - their agility in voluntarily retweeting the government's #sandy tweets and tweeting their own messages - magnified the agility and reach of the government's #sandy disaster communications. Our case study indicates the criticality of social media policy governance networks in empowering the lead agencies and citizens to coproduce disaster communication public services.

Please refer to publisher version or contact your library.

Share

COinS
 

Link to publisher version (DOI)

http://dx.doi.org/10.1016/j.giq.2017.09.004