Business excellence in the United Arab Emirates through soft TQM
The approach to measuring organizational performance by exclusively using financial indicators has been critiqued in the literature. There is a need to drive managerial practices based on 'excellence', yielding peak performance beyond financial results. This article's purpose is to highlight the business excellence practices of leading organizations that drive peak organizational performance. Their business excellence frameworks are based on the total quality management (TQM) philosophy. The article examines business excellence winners in the United Arab Emirates (UAE) and how the TQM enablers and business excellence frameworks help them achieve peak performance. The findings have useful implications for managers of business enterprises.