Publication Details

Nagarajan, S., Ganesh, K. & Sundarakani, B. 2009, 'Organizational readiness assessment framework and model for knowledge management', International Journal of Electronic Customer Relationship Management, vol. 3, no. 3, pp. 264-280.


Organisations need to concede that changes are happening and should acclimatise to them. Readiness is allied with change. Readiness is based on a subjective feeling or a perceived ability. Readiness tends to be conceptualised as a state where a person/organisation is assessed as ready or not ready. This paper highlights on importance of the readiness of organisation towards the knowledge management (KM) solution and a readiness assessment approach has been developed to access the readiness of people, process and technology before the adoption of KM. The element 'people' includes customers as a key member and the framework has developed with the perspective of customer relationship. A readiness assessment framework and approach for KM has been devised for a case study of textile machinery manufacturing organisation and it is also generalised for typical manufacturing industry of India.



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