Publication Details

Suratmethakul, W. & Hasan, H. (2004). Usability of complex systems in the organisational context. Australian Computer Human Interaction Conference. Wollongong: OZCHI.


This paper describes research into contextual factors that appear to influence the successful implementation of a complex system in an organisation. A grounded theory approach was used to collect and analyse data on the introduction, into a large educational institution, of a timetabling system that was already well established in another similar organisations. The results of the study show that the usability of a system which supports complex tasks can be critically determined by the organisational context but this can be overlooked with detrimental consequences.

Link to publisher version (URL)

Australian Computer Human Interaction Conference