Title

Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors

RIS ID

60570

Publication Details

Karande, K., Magnini, V. P. & Tam, W. (2007). Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors. Journal of Service Research, 10 (2), 187-203.

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Link to publisher version (DOI)

http://dx.doi.org/10.1177/1094670507309607