Title

Call Centres, quality of work life and HRM practices: an in-house/outsourced comparison

RIS ID

26194

Publication Details

Connell, J. & Hannif, Z. (2009). Call Centres, quality of work life and HRM practices: an in-house/outsourced comparison. Employee relations, 31 (4), 363-381.

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Link to publisher version (DOI)

http://dx.doi.org/10.1108/01425450910965423