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Connell, J. & Hannif, Z. (2009). Call Centres, quality of work life and HRM practices: an in-house/outsourced comparison. Employee relations, 31 (4), 363-381.
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http://dx.doi.org/10.1108/01425450910965423
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Connell, J. & Hannif, Z. (2009). Call Centres, quality of work life and HRM practices: an in-house/outsourced comparison. Employee relations, 31 (4), 363-381.