Relieving the overloaded help desk: a knowledge management approach
Kar Yin LeungFollow
Sim K. Lau, University of WollongongFollow
Leung, K. & Lau, S. K. (2006). Relieving the overloaded help desk: a knowledge management approach. Communications of the IIMA, 6 (2), 87-98.
Please refer to publisher version or contact your library.
contextual analysis of systems in organisations
development of communicative and semiotic methods for modelling business processes
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