Relieving the overloaded help desk: a knowledge management approach
Kar Yin LeungFollow
Sim K. Lau, University of WollongongFollow
Leung, K. & Lau, S. K. (2006). Relieving the overloaded help desk: a knowledge management approach. Communications of the IIMA, 6 (2), 87-98.
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Market Segmentation Methodology
Measurement in the Social Sciences
Human Resource Management
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