Title

Measuring the impact of knowledge loss: more than ripples on a pond?

RIS ID

26618

Publication Details

Massingham, P. R. (2008). Measuring the impact of knowledge loss: more than ripples on a pond?. Management Learning, 39 (5), 541-560.

Abstract

The impact of knowledge loss on an organization is a largely unexplored area of strategic management. This article reports the findings from an in-depth case study of an organization within the Australian Department of Defence, which suggest that lost human capital may produce decreased organizational output and productivity; lost social capital may reduce organizational memory; lost structural capital may diminish organizational learning; and lost relational capital may produce disrupted external knowledge flows. The study contributes a conceptual framework that measures the impact of knowledge loss on surviving employees.

Grant Number

ARC/LP0776729

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