Title
Job quality in call centres: key issues, insights and gaps in the literature
Document Type
Journal Article
RIS ID
15852
COinS
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Publication Details
Hannif, Z. Nadiyah. (2006). Job quality in call centres: key issues, insights and gaps in the literature. 6th Global Conference on Business and Economics (GCBE) Proceedings Lynchburg USA: Association for Business and Economics Research.