Document Type

Conference Paper

Publication Details

This paper originally appeared as: Sun, Z, A waterfall model for knowledge management and experience management, Fourth International Conference on Hybrid Intelligent Systems, 5-8 December 2004, 472-475. Copyright IEEE 2004.


This paper examines experience and knowledge, experience management (EM) and knowledge management (KM), and their interrelationships. It then proposes waterfall models for both EM and KM. The models characterize EM and KM as the integration of experience processing and corresponding management, that of knowledge processing and corresponding management respectively. The proposed approach facilitates research and development of KM, EM, and hybrid intelligent systems.