An ontology-based knowledge management system to handle queries in IT help desk
Kar Yin LeungFollow
Sim K. Lau, University of WollongongFollow
Leung, K. & Lau, S. K. (2006). An ontology-based knowledge management system to handle queries in IT help desk. Knowledge Management Summit in Asia Pacific Hong Kong: The Hong Kong Polytechnic University.
Please refer to publisher version or contact your library.
contextual analysis of systems in organisations
development of communicative and semiotic methods for modelling business processes
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