An ontology-based knowledge management system to handle queries in IT help desk
Kar Yin LeungFollow
Sim K. Lau, University of WollongongFollow
Leung, K. & Lau, S. K. (2006). An ontology-based knowledge management system to handle queries in IT help desk. Knowledge Management Summit in Asia Pacific Hong Kong: The Hong Kong Polytechnic University.
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Public sector management and particularly in science, technology and innovation policy development and administration.
Technology management in developing countries
Human Resource Management