Document Type

Conference Paper

Publication Date


Publication Details

A. Golsby, Quality assurance programs for management excellence. Are they relevant to the coal industry?, 12th Coal Operators' Conference, University of Wollongong & The Australasian Institute of Mining and Metallurgy, 2012, 397-403.


Quality assurance programs were introduced into industry in 1973. Over time these systems have evolved to what is available to management today. How can quality assurance programs be used to ensure management excellence and are they relevant to the Coal Mining Industry?