Title

A conceptual framework of the supply of human knowledge capital within the service delivery arena

RIS ID

104139

Publication Details

Kotob, F. (2011). A conceptual framework of the supply of human knowledge capital within the service delivery arena. Proceedings from the BESA2011 Sustainable Concepts of Supply Conference (pp. 55-75). Sydney, Australia: The wiggly tin Company.

Abstract

Typically, there has been little focus on the sustainability of human supply within the technology or service delivery arena of corporations. Early research suggests that there is a gap in supply that is typically triggered by traditional methods of sourcing as a consequence retaining knowledge rich employees has often been influenced by the need to immediately reduce costs constraints with little insight into medium term value generators. The performance of organisations is closely linked to how technology is exploited throughout the supply network. Of itself, technology is not enough for achieving total enterprise sustainability, however, it is the lack of technology, combined with formal business systems that will directly impact an organisations ability to be sustainable in the long term. Findings from this early stage research indicate that, although a costly and high risk process, it is typically current recruitment processes that initiate risk that leads to human capital failure over time in many organisations. Furthermore, it would appear that the recruitment strategies of many organisations are built around reducing costs while minimising investments in knowledge growth for current employees and ultimately the organisation.

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