RIS ID

90941

Publication Details

Burgess, L. (2014). A conceptual model of B2B online service quality. In H. Hasan (Eds.), Being Practical with Theory: A Window into Business Research (pp. 87-90). Wollongong, Australia: THEORI. http://eurekaconnection.files.wordpress.com/2014/02/p-87-90-conceptual-model-of-b2b-online-service-quality-theori-ebook_finaljan2014-v3.pdf

Abstract

This paper presents a conceptual model on the determinants of Business-to-Business(B2B) online service quality. It is derived form a study of literature and the results of a set of interviews where participants had extensive experience with online customer service.

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THEORI

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