James Reason's Safety Culture in Aged Care: Frontline staff perspectives on Reporting, Just, Learning and Flexible Culture in a large Australian residential aged care provider
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This paper examines the four key elements of James Reason's Safety Culture Theory as identified and critiqued within one of Australia's largest aged care industry providers. Via strategic questioning of frontline care staff in three care sites, this study seeks to understand employee perspectives of Work Health and Safety to understand the presence, absence and interplay of facets of the theoretical concepts of Reporting Culture, Just Culture, Learning Culture and Flexible Culture to determine if Reason's proposed ideal Safety Culture, an "Informed Culture", is achieved in this organisation which operates in a high-risk industry and seeks to establish itself as a best practice benchmark in this sector.
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