RIS ID

114367

Publication Details

Fosso Wamba, S., Edwards, A. & Akter, S. (2017). Social media adoption and use for improved emergency services operations: the case of the NSW SES. Annals of Operations Research, Online First 1-21.

Abstract

Despite the exponential growth of social media in emergency services design and delivery, academic research and managerial practice have paid little attention to how to adopt and use it to transform operations and enhance organizational performance. This paper aims to provide some insights of a longitudinal case study of the adoption and use of social media technologies by the New South Wales (NSW) state emergency service (SES) in Australia. The study identifies a set of internal and external factors explaining the adoption and use of social media by the NSW SES including: the social media bandwagon effect, the effectiveness of social media use during the January 2011 Queensland floods, the NSW state strategic planning on emergency services, the opportunity offered by the upgrade of the NSW SES web site, and a strong internal management leadership toward the use of social media to support emergency operations. Finally, implications for research and practice are discussed.

Available for download on Tuesday, May 29, 2018

Included in

Business Commons

Share

COinS
 

Link to publisher version (DOI)

http://dx.doi.org/10.1007/s10479-017-2545-9