Title
Performance, benchmarking and quality service. University libraries in the 21st century: Threats? Challenges?
Document Type
Conference Paper
RIS ID
25386
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COinS
COinS
Publication Details
Jantti, M. H. & McGregor, F. 2000, Performance, benchmarking and quality service. University libraries in the 21st century: Threats? Challenges?, Australian Vice-Chancellor's Committee Staff Development Program, 8-9 June.