When you're criticized
What should you do when you or your organization is subject to lengthy, published criticism, that ou think is seriously distorting and misleading? The three main options are to ignore the criticisms, to counter-attack, and to respond with information and arguments. To make a choice, it is important to assess the way audiences' perceptions are likely to be influenced by your response.
This record is in the process of being updated. Please contact us for more information.